Hampton Inn & Suites Abilene I-20 - Abilene, Texas

Klaus A

Wir hatten vor Monaten gebucht und uns ein ruhiges Zimmer in einer hohen Etage gewünscht. Es wurde uns ein Zimmer im Goundfloor direkt an der Strasse reserviert (wo zudem einige Hunde wohnten). Nachdem wir in diesem Zimmer nicht übernachten wollten und nach langen Diskussionen bekamen wir ein Zimmer im 3. Stock. In der Nacht viel Lärm ringsum. Viele Sportler kamen spät in der Nacht und machten Lärm. Bis endlich alle geduscht hatten und die AC aus waren - also fast die ganze Nacht war kein Schlaf möglich. Das Frühstück wurde trotz der vielen Gäste gut abgewickelt. Parkplatz kostenlos am Haus.

Amanda Ogletree

We were in town visiting friends and stayed here with our 10 month old. The front desk staff were all really friendly and competent. We checked in around 9 pm and Shivahn carried a travel crib up to our room and made sure we had everything we needed for our stay. The room itself is clean, well decorated, and comfortable. The shower has water pressure and actually gets hot (hard to find at many of our recent hotel stays). Breakfast has several options to satisfy any kind of preference. This is the most satisfying hotel stay I’ve had in a while. If we return to Abilene in the future, we will stay here again.

Peter Soeth

This was a good hotel. The staff was great and service was too. It is what you expect from a Hampton Inn. The breakfast was good as usual. The location could have been better. It was safe and easy on to the interstate and get around Abilene but some of the surrounding hotels were questionable.

Mike Vonn

The room was filthy. The bathroom floor was sticky like it was the floor of a movie theater.

Don't reserve a room here, unless you want to have to talk with overseas customer service. They will lie to you, or at least they did with me. There is no way to contact the hotel front desk directly. I am really put off by this type of poor customer service. I won't be using them again unless the situation is really tight.

There is a Marriott on the other side of town. It looks to be cleaner and better maintained.

Eloy L

We were in town for a college soccer camp for my son. I thought my wife had reserved the newer Hampton in Abilene, but it was fine since it was less expensive and we used some points. The area was kinda gross as there were motels surrounding it. We had stayed here so many years ago and this property was gross so I was bracing myself. You could tell it was in the process of a remodel so that was nice. We arrived to check in early and the lady put her keys and phone down in slight frustration because I think she was trying to take a smoke break…remember that. Anyways, I get checked in and they had to give me a different room because the one I picked on the app wasn’t ready. It was fine. Once we got to the elevators, the hotel started smelling funny. Idk..maybe dirty? Not too sure. But whatever. It is what it is. Room was fine. Also smelled funny. Maybe fresh-ish paint? Idk, but anyways we get settled in and leave to watch our kid play. The lady at the desk was on a smoke break. We didn’t need anything, but no one was there. Come back later that evening and the new person holding greets us as we’re walking in..she was outside smoking. Saturday we stay in the majority of the day and sleep as we were drained from the prior day’s events. Smoke break again for the lady at the desk. Super nice lady though, I will say. I had to take a call before we got in to our vehicle so we did a lap around the hotel and saw one of the cleaning ladies out there…also taking a smoke break. Nice lady as she greeted us once in the hotel. Anyways, Sunday comes and time to check out. The girl at the front desk (who was the only desk person I saw not ever take a smoke break) needed help to run the correct card. She was super nice and said as soon as her manager came in she’d get it fixed for us and give us a call. We see the charge come through our bank so looks like they figured it out. Gives us a call and says they took care of it. About an hour or so later we get another random charge of $160+ dollars from the Hampton Inn. We call them and they claim that we smoked in our room so we are being charged $150 (plus tax) for a smoking fee!! We do not smoke and if we did would NEVER smoke inside a hotel room. What is this? 1986? I can only imagine a staff that’s full of smokers (not that there’s anything wrong with that) saying someone smoked in their room. Perhaps they just finished a smoke break or talking to someone that just finished a smoke break so maybe they smelled fresh smoke?! We called and they refused to reverse the charge. Insane. I’ve been staying exclusively at Hilton properties for work or person travel for over 20 years and have NEVER had this happen to us. Even at times when I have been to places that have heavy smokers outside or inside (maybe a cigar bar or something) where I come back smelling like I smoke regularly and nothing, no extra random smoking charge. I used to be a diamond member and to see that I would get this treatment in Abilene, TX where based on the specific area this hotel was I may need to go get a tetanus shot, the nerve of them to randomly charge us a smoking fee. By default I had to give them one star, and besides the very end where they refused to reverse the charge after saying “it just smells like you smoked” with no concrete proof, they earned the 1 star because everyone was nice..they can’t help that they’re probably forced to charge this a few times a weekend just to be able to continue their renovations. Be warned. Take the extra 8-12 minutes and stay somewhere else..try a Marriott perhaps, but avoid this property like the plague that it is!

N M-R

Fantastic location, the hotel itself is an excellent condition, seems brand new, wonderful and friendly staff, pet friendly, but there is a very steep pet fee. Have your service animal certification with you to avoid that very high cost.

Stephanie T.

This is the most disgusting hotel I have ever stayed in. I starting getting a headache not long after getting into the room so i decided to take a shower. as soon as I pulled the shower curtain back I could see pink mold lining the entirity of the tub. After seeing this I was so grossed out I figured I better check the bed. when I pulled the blankets back I could see a bright red spot under the sheet so I pulled the sheet back and there was blood on the mattress pad. It looks like instead of taking the pad off and washing it they just put a clean sheet over it. Simply put don't stay in this hotel!

Cici Mora

Great customer service and employees. Melissa at the front desk 1st shift was amazing. Came to abilene tx b/c my kid was in the hospital the location from the hotel to the hospital 6 minutes away. As well as walmart. Great location. The hotel offers liquor & other snacks for sales. The coffee bar is really 24 hrs. The room was nice and had plenty of towels. The front door would slame. So, I had to close it slowly . Breakfast was good. If you are reading this yr loved ?